TERMS OF USE

Welcome to Travelovietnam.com, one of leading Tourism Companies in Vietnam. By visiting the website or using any services provided on this website, visitors have clearly agreed to these Booking Conditions (which constitutes the entire agreement between travelers and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation invoice.

 

Our Services

Travelovietnam.com is designed on the website for providing not only many exciting and unusual tours to discover Vietnam, but also a multiform collection of travel information and travel news which we hope that they are useful for your trips to Vietnam. The website tries to covered with various information about Vietnamese culture, art, architecture, natural sightseeing, people, fantastic cuisine experiences, etc.

Furthermore, whenever need free consultancy related to Vietnam traveling, please contact with us. Our staff are always willing to give the best suggestion on 24/7.

 

Validity

Dates, itineraries and prices are valid from 1, January, 2014.until 31, December, 2014.Beyond 31, December, 2013, the itineraries and prices of this tour are just for references.


Acceptance of Booking and Final Payments

When we received your booking, we will issue a confirmation invoice. A contract will be processed and exist between us from the date we issue the confirmation invoice or if you booking confirmation invoice for details regarding final payments.

For any bookings processed less than 5 days before the departure date: customers must make a payment immediately with full amount.

For any bookings processed within (more than) 5 days before the departure date: customers just can send request form (but cannot make a payment). We’ll check availability and confirm immediately with you within 24 working hours. In this case, customers should contact us via our hotline.

Payment method: Credit Card, Paypal, Onepay.

 

Deposit Requirement

Instead of fully payment, customers can also deposit 40 percentage of total fee for your booking tour to be confirmed. However, please take note that increased deposit requirements depend on the trips.


Supplement Request

Supplement or your own room is excluded in tour price. So, if customers need a private space, please feel free to contact our staff or note details in request.

 

Cancellation & Refund Policy

A. Cancelation by the traveller

When book tour with Travelovietnam.com, customers also accept and agree to the relevant our cancellation and refund policy. Please be kindly informed that customers may be charged for customer’s cancellation. So, customers should read carefully below our company’s regulations on tour cancellation and refund:

  • Cancellation made equal to or more than 21 days prior to departure date: Full refund.
  • Between 15 - 20 days prior to departure date: 75% refund of reservation cost.
  • Between 10 - 14 days prior to departure date: 50% refund of reservation cost.
  • Between 5-9 days prior to departure date: 30% refund of reservation cost.
  • Less than 4 days or now show: Non-refundable.

The specific cancellation and refund policy of each service is clearly published at the service confirmation sent to customers after successful payment. Please be also reminded to read through carefully before taking a trip in Vietnam.

Please note that certain rates or special promotions are not applicable for cancellation or change. If customers wish to review booking, please send us a confirmation email and follow the instructions therein. If customers wish to delay-modify-extend-cancel the tour booking please inform us as soon as possible via email support@travelovietnam.com or hotline: +84.909.343.525 or Toll free for US: +1 800 6053168.

 

B. Cancelation by Travelovietnam

We may cancel a trip at any time up to 28 days before departure date due to natural disasters or other external events which is unexpected and out of our ability to operate the plan itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or alternatively receive a full refund.

In situations where the cancellation is due to external events outside our reasonable control, refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, travel insurance excess or non-refundable flights. So, we will contact you as soon as possible.

Please ask your booking consultant for details if anything’s unclear.


Change Tour Itinerary

A. Change by Traveller

Before the Departure date:
If you want to add, remove or change your arranged schedule such as time, services or destinations, you can use our customize function or contact directly to us via email before the departure date. If you want to cancel one or more services in the tour, you will not get refund from the services which are booked before the day you change and you may be charged fee also.

After the Departure date: TraveloVietnam will not be responsible for changes at this time.

 

B. Change by Travelovietnam 

Before the Departure date: If we make a major change we will inform you as soon as reasonably possible, if there is time to do so before departure. The definition of a major change is deemed to be a change affecting at least one day of the itinerary. When a major change is made, you may choose between accepting the change, obtaining a refund of money paid on the land portion of the trip only or accepting an alternative tour offered. However, please visit our website before departure for most recent updates to your itinerary to arrange your plan suitably.

After the Departure date: we reserve the right to change an itinerary after departure due to local circumstances or events out of our control such as a suddenly natural disaster affecting to the tour itinerary. We will refund the fee of services without using in trip and keep the money used to book services before. Anyway, we’ll try our best to reserve customer the highest benefits as possible.

 

Passport and Vietnam Visa

Customers have to require the appropriate visas permitted and certificated by Vietnam Immigration before entering Vietnam.

Customer’s passport must be valid for six months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your trip; please review our Trip Notes for details or get support from our staff. Don’t hesitate to contact with us if you want to clarify any confusing information.

We are not responsible if you are refused to entry to a country because you lack the correct passport, visa or other travel documentation.

 

Travel Insurance

Travel insurance is necessary for all travelers of TraveloVietnam and should be taken out at the time of booking. Your travel insurance must provide cover against personal accident, death, medical expenses and emergency repatriation.

We also strongly recommend your travel insurance covers cancellation, curtailment, personal liability and loss of luggage and personal effects. You must provide proof of your travel insurance on the first day of your trip; you will not be able to join the trip without it.

If you obtain travel insurance through us, you acknowledge that you are satisfied with the level of insurance we have arranged.

Need Travelo Help?

We would be more than happy to help you. Our team advisor are 24/7 at your service to help you.

+1-800-605-3168
tours@travelovietnam.com

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