PRIVACY POLICY

The following Privacy Statement summarizes the various ways that TraveloVietnam treats the information you provide while using www.travelovietnam.com. It is our goal to bring you information that is tailored to your individual needs and, at the same time, protect your privacy. This Privacy Statement does not cover information collected elsewhere, including offline and on sites linked to or from any of our sites.

Please read this Privacy Statement carefully. Your use of, accessing, and/or registration on any aspect of our sites will constitute your agreement to this Privacy Statement. If you do not agree to these terms, please do not use our sites. If you have any questions regarding our privacy statement, please feel free to contact us by email at info@travelovietnam.com

Basic Privacy Policy of TraveloVietnam

We have established our company credo of helping to create impressive and satisfying travel experiences by maximizing the value of each travel experience and creating opportunities in which people can meet other people and enjoy both nature and culture through their travels.

We recognize that the protection of personal information of our customers and all who are concerned with our company is our social responsibility. We are committed to carrying out the following policies in the protection of personal information.

  • We assign personnel to manage personal information and stipulate the personal information protection measures to be taken and appropriately manage them.

At TraveloVietnam, only authorized staffs are allowed to access our clients' personal information. Each of our staff has a different computer account which is password-protected and password-protected screen-saver. The flow of information in and out of our computer system is closely monitored and all of our staffs are well-informed of data protection, customer privacy protection and that their work on the company's computer is monitored and doing private work on the company's computers is not allowed.

  • In the case of requesting personal information, we will identify the purpose of use thereof and obtain such information only to the extent necessary for conducting business and through a lawful and reasonable manner and will use and/or provide such information only within the limits of the stated purposes.

When you contact TraveloVietnam via our website and/or email and/or phone and/or in person at one of our offices, we may ask for your name or/and email address or/and phone number or/and your post address or/and your company information if applicable, so that we could keep in touch with you and provide you with the requested information.

When you request TraveloVietnam to assist with suggestions to or customization of your travel, we may ask for your personal travel interests and other personal information so that we could propose a suitable travel itinerary for you such as your health conditions, the budget for your travel, the possible restrictions such as those related to religion, diet, medication.

When you make a decision to book our service(s), we may ask for information that is required for your travel arrangements and for the payment. We will also ask for the details of your travel insurance and the contact details needed in case of emergency. TraveloVietnam will ask for all the needed information required by the applicable law which may arise from your travel with us.

After your trip with TraveloVietnam, we may have a feedback form for you in which we ask for your evaluation of our services, your post-trip impression with us and with our travel arrangements and your possible trips in the future. TraveloVietnam only does this to enhance the services for our general travelers and possibly be of more help to you next time if we have the opportunity to do so.

  • We will implement safety rules to manage risks concerning all the personal information handled in our company, such as being accessed in an unauthorized manner, being leaked, lost, or maliciously damaged or destroyed, and will take organizational, personnel, physical and technological measures to prevent risks and corrective measures if a problem occurs.
  • In the case of outsourcing some of our operations to other companies handling personal information, we will request and supervise such contractors to handle the relevant personal information in the same proper manner as handled in our company.

TraveloVietnam do need to provide your passport details as well as your other details which is needed to the involved authority if we take on your visa arrangements or if your travel is in the area that requires us to do so by the applicable law and/or regulation.

TraveloVietnam do need to provide your details such as those related to your passport, health, and diet insurance, religion to our supplier which is required by the nature of your travel or by the applicable law applied to such supplier.

  • Cookies are small pieces of information that is stored by your browser on your computer's hard drive. Your IP address is the address of your computer on the internet. Our website use cookies and records your IP address to track the trends and movements which are of use for our marketing and for better enjoyment of our web user.

Cookies created by our website cannot read data in other areas of your hard disk and cannot read cookies created by other websites. Cookies contain your user ID to identify you from other users of our website and our website-created cookies provide us with the pages of our website, the length of time on each page you spend on and other data that you provide yourself when filling the forms on our website. You can always choose to block, or disable cookies, or delete downloaded files by using the respective functions on your internet browser.

We record your IP address when accessing our website to identify you from others who also visit our website. Our website can records your IP when and only when you are accessing our website, the course of actions you perform on our website. Your IP address is not personally identifiable by our website.

Need Travelo Help?

We would be more than happy to help you. Our team advisor are 24/7 at your service to help you.

+1-800-605-3168
tours@travelovietnam.com

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